Return & Exchange Policy – Comfort Outfit
At Comfort Outfit, we take pride in providing high-quality, stitched clothing. If you are not completely satisfied with your purchase, we offer a return and exchange policy to ensure a smooth shopping experience.
1. Eligibility for Returns & Exchanges
You may request a return or exchange under the following conditions:
- The item is unused, unworn, unwashed, and in its original packaging.
- The request is made within 7 days of receiving the order.
- The item is defective, damaged, or does not match the order.
- The original tags and invoice are attached.
Non-Returnable Items:
- Customized or made-to-order outfits.
- Sale or discounted items.
- Items damaged due to customer handling.
2. How to Request a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Email us at support@comfortoutfit.com within 7 days of delivery.
- Include the following details in your email:
- Order number
- Reason for return or exchange
- Pictures of the item (if damaged or incorrect)
- Wait for our team to review your request and confirm eligibility.
- If approved, follow the instructions provided to return the item.
3. Refund Policy
- Refunds are issued as store credit or original payment method (if applicable).
- Shipping costs are non-refundable unless the return is due to a mistake on our part.
- Refunds are processed within 7-10 business days after receiving the item.
4. Exchange Process
- Exchanges are subject to product availability.
- If the requested item is out of stock, store credit or a refund will be offered.
- Customers may need to cover shipping costs for exchanges (unless due to a mistake on our part).
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement at no additional cost.
6. Shipping Costs for Returns
- Customers are responsible for return shipping unless the return is due to our error.
- We recommend using a trackable shipping service to ensure safe delivery.
7. Contact Us
For any return or exchange inquiries, feel free to reach out: